In B2B eCommerce, the returns are much more complicated than in B2C. For instance: A product may have remained unsold for a long period, it could belong to a damaged lot/ batch. In such cases, the return might require a complicated verification and approval system. The quantity of return can also be huge and might require different shipping options for pickup.
For a seamless return experience, an effective return management system is very essential on any B2B website. The customers should be able to easily request for a return and it should also be less cumbersome for the company to handle return requests following the company terms and policies.
Features like single-click return, tracking of the refund process, tracking of the item status, rules on return time window, other terms and conditions for return, etc. should be clearly included in the return management system.
All in all, the aforementioned functionalities are crucial to cater to the needs of your customers and provide them with a seamless & hassle-free user experience online.