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How Growisto Developed a Conversational Commerce Platform for Insurance

Arvi

The client is India’s first conversational commerce platform for insurance industry

 

Challenge

Build a conversational commerce platform for personalized insurance selling

Integrate social media listening to bring prospective buyers to the platform

Integrate with multiple insurance providers

Solution

Built an AI based chat platform which will assist user to buy the right insurance according to their needs

Ability to create customized plan based on the user’s risk profile

Conducted CERT-In Empanelled audits and made system regulatory complaint 

Designed a flexible system to integrate with more than 20+ insurance companies each having their own data requirements along with approval flow

Integrated real time with CRM for seamless customer experience pre and post purchase

 

Business Impact

0 k
Chat session handled daily
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Daily responses to social media posting

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