Clients Who Trust Us

The cost of neglecting Magento support and maintenance

From July 2020, Magento officially ended support for Magento 1 — no more security patches, no more bug fixes, no more official module support. Every day you stay on it is a security risk, a performance drag, and a missed revenue opportunity. Here’s what you gain by making the move.

Revenue Leakage

Downtime during peak traffic impacts your bottom line. Every hour your store is down is revenue you cannot recover.

Security Vulnerabilities

Outdated software creates vulnerabilities that expose customer data, payment information, and your brand reputation to irreversible damage.

Performance Decline and SEO Impact

Slow stores frustrate users, and they signal poor quality to search engines, quietly eroding your rankings and organic traffic over time.

Extension Conflicts

Magento stores run on multiple third-party extensions. Without regular updates and compatibility checks, a single conflict can break critical functions like checkout or payments overnight.

Escalating Costs

Infrastructure expenses balloon while performance reduces, draining budget without delivering value or preventing the issues above.

Data Loss

Without regular backups and proactive monitoring, a server failure or security breach can result in permanent loss of customer and transaction data.

Magento maintenance and support services tailored to your business

Security Patch Application & Vulnerability Management

Magento 2 Version Upgrades & Compatibility Testing

Server Health Monitoring & Uptime Management

Database Optimization & Cleanup

Full-Page Cache & Varnish Configuration

Backup Management & Disaster Recovery

Bug Fixes & Issue Resolution

Custom Module Maintenance & Refactoring

Third-Party Extension Updates & Conflict Resolution

ERP, CRM, PIM & Payment Integration Support

API Maintenance & Webhook Monitoring

Code Review & Technical Debt Reduction

Core Web Vitals Monitoring & Optimization

Page Speed & TTFB Improvements

GA4 & Analytics Tracking Maintenance

CRO-Led UX Enhancements

Feature Additions & New Development Sprints

Monthly Performance Reporting & Roadmap Reviews

Security Patch Application & Vulnerability Management

Magento 2 Version Upgrades & Compatibility Testing

Server Health Monitoring & Uptime Management

Database Optimization & Cleanup

Full-Page Cache & Varnish Configuration

Backup Management & Disaster Recovery

Bug Fixes & Issue Resolution

Custom Module Maintenance & Refactoring

Third-Party Extension Updates & Conflict Resolution

ERP, CRM, PIM & Payment Integration Support

API Maintenance & Webhook Monitoring

Code Review & Technical Debt Reduction

Core Web Vitals Monitoring & Optimization

Page Speed & TTFB Improvements

GA4 & Analytics Tracking Maintenance

CRO-Led UX Enhancements

Feature Additions & New Development Sprints

Monthly Performance Reporting & Roadmap Reviews

What Data Can We Migrate to Magento 2?

Complete migration with 100% data accuracy and zero downtime

 

Product Information
Titles, descriptions, SKUs, and pricing
Product Variants
Configurable, grouped, and bundle product options
Product Images
All product photos, galleries, and media files
Inventory Tracking
Stock levels and inventory management
Product Categories
Category structure and hierarchy
Custom Attributes
All product attributes and attribute sets

 

Customer Accounts
Full account details and login credentials
Address Books
Saved billing and shipping addresses
Wishlists
Saved product wishlists per customer
Customer Groups
Group assignments and segmentation
Loyalty Data
Reward points and store credit balances
Password Data
Securely migrated with re-hashing support

Order Records
Complete order history with statuses
Invoice Data
All invoices tied to historical orders
Shipment Records
Shipping details and tracking information
Refund & Credit Memos
Returns and credit memo history
Order Comments
Admin and customer notes on orders
Tax Records
Applied tax rules and order-level tax data

CMS Pages All static pages and landing pages
CMS Blocks Static blocks and content components
URL Structure Existing URL keys preserved as-is
301 Redirects Full redirect mapping for changed URLs
Meta Data Meta titles, descriptions, and canonical tags
XML Sitemap Sitemap structure carried over and resubmitted

Extension Audit All existing extensions reviewed for M2 compatibility
Module Rebuild Custom modules rebuilt in clean Magento 2 architecture
Payment Gateways All payment integrations reconnected and tested
ERP & CRM Enterprise system integrations re-established
Logistics Providers Shipping and fulfillment integrations rebuilt
Marketing Tools Analytics, email, and ad platform reconnections

Brand Identity Colors, fonts, and visual language preserved
UI Components Navigation, headers, footers, and layout elements
Mobile Experience Fully responsive, mobile-optimized rebuild
Frontend Architecture Built on Hyvä, PWA, or custom Magento 2 theme
Page Templates Category, PDP, and CMS page templates rebuilt
Performance Optimization Sub-3s load times and Core Web Vitals compliance built in

Magento maintenance and support services tailored to your business

Why Choose Growisto for Magento Support?

Why leading brands choose Growisto as their Magento support agency over generic support providers

Growisto Typical Magento Agencies

Proactive Monitoring & Alerts

We catch issues before they impact your customers or revenue.

Reactive-Only Support

They fix problems only after you raise a ticket.

Dedicated Team With Full Context

The same team that knows your codebase handles every request.

Rotating Ticket Agents

A different developer each time, no institutional knowledge.

CRO + Performance Focus

Every maintenance task is evaluated for its impact on conversions and speed.

Just Keeping the Lights On

Maintenance without any growth or conversion lens.

SLA-Backed Response Times

Defined turnaround times for critical, high, and standard issues.

Undefined Turnaround Commitments

No accountability on response or resolution timelines.

Strategic Magento Roadmap

Quarterly reviews, upgrade planning, and tech strategy from CTO-level expertise.

Ad Hoc Fixes Only

No long-term planning or proactive upgrade management.

Clean Code Standards

Every fix follows Magento best practices; no spaghetti overrides or shortcuts.

Shortcut-Driven Fixes

Fast patches that create new problems and increase technical debt.

Full-Stack Magento 2 Expertise

From Adobe Commerce Cloud to headless and custom module development.

Generalist Developers

Limited depth in Magento architecture, B2B, or headless builds.

Our Work in Action

Case Studies

177% Conversion Growth with High-Performance eCommerce Platform

A smart and energy-efficient consumer electronics brand needed a cutting-edge e-commerce platform that was robust, scalable, and flexible to provide seamless experience to both end users and operations team, with advanced analytics integration.

Results

+177%

Conversion Rate Growth

+36%

AOV Increase

+58%

YoY Revenue Growth

Strategic Approach

Built their ecommerce platform 4 years prior through an 8-year long-term partnership, then optimized it for conversion as their dedicated technology partner

Executed comprehensive CRO program covering the entire customer journey—from Add to Cart and Checkout Conversion to Trust & Confidence, Analytics & Data, Mobile Experience, Cart Recovery, and Operations

Achieved 100% increase in Page Speed scores and 100% automation for product feeds, reports, and customer communication

Signs and Safety Manufacturers

25% Conversion Rate Increase with Zero-Downtime Migration

A leading US manufacturer of safety signs and labels needed to revamp their existing ShopSite website to a more user and conversion-friendly design with scalable architecture using the latest technology stack.

Results

+25%

Increase in Conversion Rate

ZERO

Downtime Migration

90

Desktop Page Speed Insight Score

Strategic Approach

Developed decoupled system with Magento backend and ReactJS frontend for optimal performance and user experience

Implemented PWA (Progressive Web App) to significantly reduce load time and improve mobile experience

Seamlessly migrated product catalog, customer data, and SEO status with zero business disruption

Enhanced platform with multiple payment gateways, custom sign builder, and advanced features—results at every stage of the customer journey

46% Conversion Rate Improvement with Systematic CRO

Tyresnmore, a leading online tyre retailer, needed systematic conversion optimization to improve their user journey and checkout experience.

Results

+53%

First 2 years

+120%

Annual revenue

+17%

International markets

Strategic Approach

Conducted data-driven discovery by analyzing GA4 data to identify gaps in user-to-cart-addition funnel and cart/checkout journey issues

Executed comprehensive CRO roadmap covering multiple initiatives including product discovery, cart optimization, checkout experience, performance, and analytics

Implemented systematic methodology: Data collection → Insight & Hypothesis → Roadmap of conversion growth → Implementation → Data analysis & iteration → Conversion Growth

Client Testimonial

Douglas Stang

Ex-Vice President, Justrite (US)

“Growisto’s highly experienced technical team managed our website for three years. They helped us successfully re-platform our existing online business with no cut-over downtime. Their team allowed us to effectively migrate our website from an older CMS system into the Magento 2.3 and upgraded 2.4 environments, maintaining tight integrations with existing critical business systems along the way. Their team focused on site performance score improvements as well as technical upgrades working closely with our Ecommerce team. We thank them for their hard work and support.”

Manoj reddy - Tyresnmore

Manoj Reddy

Chief Growth Officer, Tyresnmore

“What I appreciate most about working with Growisto is the depth and rigour they bring to every audit, be it CRO, TnM’s technical infra/performance, GA4 tracking, or UI/UX. As a data geek myself, I really appreciated the metric-driven plan and execution, consistently focused on improving conversions. The attention to quality in both the analysis and follow-through gives us confidence as a partner.”

Arindam Paul

Founding Member & Chief Business Officer, Atomberg Technologies

“We’re thrilled with Growisto’s website development capabilities. Growisto conducted an extensive analysis to recommend a tech stack considering our long term and diverse needs. The new site developed by Growisto performs flawlessly, enhancing the user experience. Load times have significantly improved, and navigation is seamless.”

Yash Jaiswal

AGM - Ecommerce, Kama Ayurveda

“The Growsito team has taken the initiative to solve problems and has continued to solve them with maturity and integrity. Since we began working together, the performance of our website has also significantly improved. The continuous maintenance assistance has been excellent, with prompt reaction times and proactive problem-solving, which has strengthened the team and fostered a true partnership. Growisto has been a wonderful experience for us.”

Francis Fernandes

Associate Director - Engineering, Design Cafe

“Growisto team has been instrumental in developing the custom middleware solution for integrating multiple systems used by our sales, operations, marketing and production teams. They went above and beyond to meet the targeted deadlines and ensured to deliver a quality product. It has been a really great partnership with Growisto which we hope to continue for a long period of time.”

Still Running on Magento 1?

Every day on an unsupported platform is a day of compounding risk — security vulnerabilities, lost integrations, and a codebase your team can’t grow with. Let’s map out your migration before it becomes a crisis.

    We'll respond within 24 hours

    Enterprise Integrations

     

    Stripe
    Flexible payment processing platform
    Square
    All-in-one payment solution
    PayPal
    Global payment processing
    Authorize.Net

    Trusted payment gateway
    Klarna, Afterpay, Affirm
    Leading US BNPL options
    Adyen

    For enterprise and international

     

    Amazon MCF
    Multi-Channel Fulfillment
    USPS
    US Postal Service
    ShipBob, ShipMonk, Shipfusion
    3PL services
    FedEx, UPS
    Major carrier services
    DHL Express
    International shipping
    Flexport
    Enterprise logistics

     

    Linnworks, Brightpearl, Cin7
    Multi-channel order management
    Unicommerce, Sellercloud

    Omnichannel order orchestration
    NetSuite OMS

    Enterprise order management

     

    Fishbowl, Logiwa, ShipHero

    Warehouse management
    3PL Central, Manhattan Associates

    Enterprise WMS

     

    NetSuite ERP
    Comprehensive B2B integration
    QuickBooks Commerce
    Intuit solution
    Microsoft Dynamics 365 Business Central
    Enterprise resource planning
    Sage Intacct

    Cloud financial management
    SAP Business One

    ERP for growing businesses
    Acumatica Cloud ERP

    Cloud-based ERP solution
    Oracle NetSuite

    Comprehensive B2B integration

     

    Google Analytics, Facebook Pixel
    Advanced tracking
    Klaviyo, Mailchimp
    For email marketing
    TikTok, Pinterest
    For social commerce
    Sales Channels

    TikTok, Instagram, Google

     

    Square POS
    Integrated POS solution
    Clover by Fiserv

    Complete POS system
    Lightspeed Retail

    Retail management system
    Custom Solutions

    Receipt printing and barcode solutions for US regulations

    Frequently Asked Questions

    What do Magento support and maintenance services include?

    Our Magento support and maintenance services include security updates, performance monitoring, bug fixes, version upgrades, extension support, uptime monitoring, and technical troubleshooting to keep your Magento store running smoothly.

    Why are Magento maintenance services important for an ecommerce store?

    Regular Magento maintenance service ensures your store stays secure, fast, and compatible with new extensions and platform updates. Without ongoing maintenance, Magento stores can face security vulnerabilities, performance issues, and downtime.

    Do you provide Magento 2 maintenance services?

    Yes. Our Magento 2 maintenance services include platform updates, extension compatibility checks, performance optimization, and security patch implementation to ensure your Magento 2 store operates reliably.

    How quickly do you respond to Magento support requests?

    Our Magento support services prioritize critical issues immediately, while standard requests are addressed based on agreed response times. Emergency issues such as downtime or checkout errors are handled on priority.

    Do you offer 24/7 Magento website support services?

    Yes. We offer ongoing Magento website support services, including monitoring, troubleshooting, and urgent issue resolution to ensure minimal downtime for your ecommerce store.

    What types of issues can your Magento support team fix?

    Our Magento support company handles bug fixes, checkout errors, extension conflicts, performance issues, payment gateway problems, database errors, and other technical issues affecting your store.

    Do you provide Magento security updates and patches?

    Yes. Security updates are a critical part of our Magento maintenance and support services. We regularly apply Magento security patches and conduct vulnerability checks to protect your store from threats.

    Can you help improve my Magento store’s performance?

    Yes. Our Magento ecommerce support services include performance optimization such as database tuning, caching improvements, code optimization, and server configuration adjustments.

    Do you offer dedicated Magento developers for ongoing support?

    Yes. Businesses can work with dedicated Magento developers who handle ongoing updates, troubleshooting, feature enhancements, and technical improvements for their Magento store.

    How much do Magento support and maintenance services cost?

    The cost of Magento support and maintenance services depends on the level of support required, store complexity, and service hours included in the support plan.

    Can you support custom Magento modules and integrations?

    Yes. Our Magento development support covers custom modules, third-party integrations, API connections, and extension compatibility to ensure your store functions seamlessly.

    Why should I choose a professional Magento support company?

    Working with an experienced Magento support agency ensures your store remains secure, updated, and optimized for performance. Professional support helps prevent costly downtime and technical issues.

    Why choose Growisto for Magento support and maintenance services?

    Growisto provides proactive Magento support and maintenance services focused on performance, security, and long-term scalability. Our Magento specialists monitor store health, implement updates, resolve technical issues quickly, and continuously optimize your store to ensure smooth ecommerce operations and minimal downtime.

    Still have questions? We’re here to help.
    Email us at growth@growisto.com | Call us at +91 88282 72657 | +1-628-280-9076

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